Construction Process
We're expanding our super-fast fiber network
Learn about our construction and installation process.
Fiber Construction: What to expect
This quick video explains what residents can expect to see once fiber construction gets underway in their town.
How we bring fiber to you
We are actively under construction to deliver our fast and reliable fiber internet service to homes and businesses across the region. Here’s what to expect when you see us headed your way.
Before starting any construction, we’ll have survey crews on foot in the neighborhood. This is when we gather important information that shapes our construction plans going forward.
We’ll place markers and/or paint on the ground in our efforts to avoid other utility lines when digging is required. You’ll see these markers in yards and along roads and sidewalks.
Once we’ve safely marked your utilities, construction teams start the careful process of preparing the area for hanging fiber lines or burying them underground.
Once the area is prepared, we will begin installing cables either on available utility poles or by pulling fiber through underground conduits. In some instances, we will trim branches near the cable lines to ensure safety and prevent potential damage. The duration of this process depends on various factors, including the size of your neighborhood and local weather conditions. Rest assured, we are committed to minimizing disruptions, such as temporary parking restrictions, and completing the work as swiftly as possible.
Before finishing, our crews will patch up any places impacted by construction. We’ll do our best to leave the area as clean as when we got there. If you have concerns about fiber construction on your property, click here to send us feedback.
Once our new fiber network is ready in your area, residents and businesses can sign up for our high-speed fiber internet service. After you sign up, we will schedule a convenient installation date and time to connect you.
Installation: Before & After
This quick video explains what to expect from the two key phases of fiber installation.
- Bringing fiber to your property line
- Connecting fiber to your home
In many cases, we can complete your installation in a single visit. However, if fiber is brand new to your property, we might need to come out a second time.
Multi-Family Communities
Neighborly Partnerships
Civic Partnerships
Fiber Construction FAQ
- How do I know if I am eligible?A household is eligible if a member of the household meets at least one of the criteria below:
- Has an income that is at or below 200% of the federal poverty guidelines
- Participates in certain assistance programs, such as SNAP, Medicaid, Federal Public Housing Assistance, SSI, WIC, or Lifeline
- Participates in Tribal specific programs, such as Bureau of Indian Affairs General Assistance, Tribal TANF, or Food Distribution Program on Indian Reservations
- Is approved to receive benefits under the free and reduced-price school lunch program or the school breakfast program, including through the USDA Community Eligibility Provision in the 2019-2020, 2020-2021, or 2021-2022 school year
- Received a Federal Pell Grant during the current award year
- If I am a current CityLink Internet Customer, can I still apply?Yes. Current CityLink customers who have already applied for eligibility through the National Verifier may call 330-335-2888 to apply for this program. The benefit can be applied to an existing CityLink Internet plan at any time during the duration of the program. All of our Internet packages are eligible for ACP.
- How long will the Affordable Connectivity Program last?The Affordable Connectivity Program will remain in effect until the program funds are exhausted.
- What is the FCC’s Affordable Connectivity Program?The Affordable Connectivity Program will provide eligible households with a credit toward broadband service of up to $30 per month. The Affordable Connectivity Program is limited to one monthly service credit per household.
When work is happening near your house, it’s getting close! Service will be available for installation once a group of homes or businesses are collectively connected to the systems and we’ve completed testing. CityLink Fiber will attempt to contact you as soon as possible so you can schedule installation at your address.
Temporary parking restrictions allow crews to safely access and work in different construction areas. We realize this is an inconvenience, and we'll do our best to complete work as quickly as possible and remove No Parking zones from the neighborhood.
Construction crews may need to access easements on your property. Here are several ways to determine if you have an easement and how to locate it:
- Check Your Property Deed: The legal description of your property, found on this will indicate any easements. If you don't have a copy of your deed, you can request one from the Medina County Recorder's Office.
- Contact Your Utility Company: They may have records of any easements on your property.
- Consult the Zoning or Mapping Department: These departments maintain records for your area and can provide information about easements.
- Hire a Professional: Consider employing a title insurance company or a private title searcher to generate a comprehensive easement report.
By following these steps, you can effectively identify any easements on your property.
These are where we place pedestals for equipment that supplies fiber service to several homes and businesses nearby. Weather permitting, we’ll install the pedestal very soon after crews dig the hole. In the meantime, it’s fenced in for your safety.
Timelines vary based on a number of factors:
City planning and neighborhood layout
- The easier it is to access utilities and property easements (these are right-of-way or shared access points in a neighborhood) the more efficiently we can complete each phase of construction. Complex street designs or limited access points can slow a crew’s progress.
Weather and unexpected natural obstacles
- Rain and bad weather can stop or slow any kind of construction project. Fiber installation is no exception.
Local restrictions
- Different areas have different allowances for construction hours. In some cases, we can work as long as there’s daylight. In other cases, we’re restricted to specific hours during the week. Regardless of the crew’s availability, we must comply with local ordinances.
Flags and paint tell us where we need to work around utility lines so our construction crews can avoid damaging them with their equipment. These markers are vitally important to keep local services uninterrupted and to prevent injury from ruptured gas or electrical lines.
When we plan to add fiber to your specific location, you’ll receive multiple communications like door hangers and mailers.
- Days before construction, crews will place door hangers on doors or porches to let you know that CityLink Fiber’s network will be in the area soon.
- Later, as construction is finished, we’ll notify residents and businesses through mailers when fiber internet is available in their locations.
- To stay up to date about construction activities near you and to sign up for e-mail updates, visit our New Fiber Construction page.