internet

A Commitment to Our Community

When you choose CityLink as your Internet service provider, you’re getting more than a modem and a monthly bill. We pride ourselves on providing efficient and reliable high-level customer service that reflects our commitment to our subscribers and the community as a whole. As a valued CityLink customer, your service calls will immediately be directed to a qualified technician who can diagnose your issue, so you are back online in no time. Never again will you watch your day slip away while waiting on hold for someone to solve your connection problem!

Bundle & Save

5% | 10% | 15%

Bundling your cable and VOIP (phone) services with CityLink Internet qualifies you for a monthly discount off your total bill, depending on which Internet plan you choose: 5% off for Tier 1, 10% off for Tier 2, and 15% off Tier 3.

Customers who combine our new Home Energy option with any two additional services will receive a $150 credit toward their Home Energy bill, a $10 credit each month from June to September ($40 total), an additional $25 credit just for signing up, and a free programmable thermostat or in-home display.

Finding the Right Service Plan

Netflix, YouTube, Vudu, and Hulu are just a few of the streaming media giants that account for the majority of all traffic on the Internet today.  CityLink has optimized our broadband system to make your streaming experience fast and reliable.  As most providers only offer one or two tiers of service, CityLink knows everyone’s needs are different, and we provide 6 tiers of service to fit everyone’s needs.

Sign Up for CityLink Connect Internet Service
  • ** Modem & Router rental available.
  • ** Use our Bundle Pricing Tool to save money when ordering multiple services.
  • ** Business Fiber is available up to 1 Gig download and upload.
Notes:
  1. ** Modem & Router rental available.
  2. ** Use our Bundle Pricing Tool to save money when ordering multiple services.
  3. ** Business Fiber is available up to 1 Gig download and upload.

CityLink Connect Plans

Connect 20

20 Mbps Download
2 Mbps Upload

Good for very light Internet surfing and email. Not optimized for digital phone or streaming video/audio.

Residential: $25/mo
Commercial $40/mo
Non-profit $25/mo

Connect 60

60 Mbps Download
3 Mbps Upload

Good for light video streaming, moderate internet surfing and digital phone.

Residential: $39/mo
Commercial $60/mo
Non-profit $39/mo

Connect 100

100 Mbps Download
5 Mbps Upload

Good for moderate video streaming, gaming, surfing & digital phone.

Residential: $59/mo
Commercial $100/mo
Non-profit $59/mo

Connect 150

150 Mbps Download
10 Mbps Upload

Good for video streaming, gaming & more. Entry level service if you have a few Internet-connected devices, such as security cameras, Alexa-type devices and video doorbells.

Residential: $79/mo
Commercial $149/mo
Non-profit $79/mo

Connect 250

250 Mbps Download
15 Mbps Upload

Great for video streaming in HD or 4K. Great for security systems & small business. Optimized for families with lots of Internet-connected devices.

Residential: $89/mo
Commercial $199/mo
Non-profit $89/mo

Connect 500

500 Mbps Download
25 Mbps Upload

Excellent for individuals or families that are streaming most of their entertainment at home. Best non-fiber service for small business (1 Gig Business-fiber available).

Residential: $99/mo
Commercial $249/mo
Non-profit $99/mo
Sign Up for CityLink Connect Internet Service
  • ** Modem & Router rental available.
  • ** Use our Bundle Pricing Tool to save money when ordering multiple services.
  • ** Business Fiber is available up to 1 Gig download and upload.
Notes:
  1. ** Modem & Router rental available.
  2. ** Use our Bundle Pricing Tool to save money when ordering multiple services.
  3. ** Business Fiber is available up to 1 Gig download and upload.

Direct Fiber Connections

Direct fiber connections are also available to businesses. Please call us at 330-335-2880 for more information.
plume smart-wifi pod

CityLink brings you Plume

A smart home super bundle featuring:
  • Plume Adaptive WiFi™ – Fast, reliable, consistent Internet throughout the home
  • HomePass® – Parental controls and guest access with unparalleled capabilities
  • AI Security – Safe and secured devices, worry-free browsing, no advertisements
Learn more about the Plume app and hardware

Equipment & Recommendations

City Pricing

Cable Modem

  • Residential:
    $7/mo
  • Commercial:
    $9/mo
  • Non-Profit:
    $7/mo

Cable Modem & Wireless Router

  • Residential:
    $10/mo
  • Commercial:
    $13/mo

Township Pricing

Cable Modem

  • Residential:
    $9/mo
  • Commercial:
    $9/mo
  • Non-Profit:
    $7/mo

Cable Modem & Wireless Router

  • Residential:
    $13/mo
  • Commercial:
    $13/mo
  • Commercial:
    $10/mo

Certified Current Cable Modems

These cable modems are required (In order to maintain the highest level of service performance/reliability, we have an automatic system that keeps Arris cable modems up to date. Therefore, we only provision Arris cable modems on the CityLink system):
  • Arris SurfBoard SB6182, SB6183, or SB6190
Note: If you’ve purchased a cable modem, you will need to call 330-335-2880 to activate the device.

Certified Current Wireless Routers

These wireless routers are supported and recommended for the best Internet experience:
  • Linksys EA8300
  • Linksys EA6350
  • Google Wi-fi system
  • Linksys Velop Whole Home WI-FI
  • Linksys WRT1900AC
  • Linksys WRT1200AC

Supported Legacy Wireless Routers

These wireless routers are supported, but are not capable of the highest current processing power:
  • Cisco/Linksys E2000, E2500
  • Asus RTN65U