Call to Action

Internet Services



When you choose CityLink as your Internet service provider, you’re getting more than a modem and a monthly bill. We pride ourselves on providing efficient and reliable high-level customer service that reflects our commitment to our subscribers and the community as a whole.

Have you ever felt the frustration of having your service call rerouted from one department to another when experiencing an Internet outage? As a valued CityLink customer, your service calls will immediately be directed to a qualified technician who can diagnose your issue using our exclusive Technical Online Diagnostic Device (T.O.D.D.) so you are back online in no time. Never again will you watch your day slip away while waiting on hold for someone to solve your connection problem!
 

Which Plan Is Right For You?

We know everybody has different online needs, so we’ve formulated our Internet plans to more effectively cater to all types of customers. Service for city and township residents is broken into three different tiers, with increasing Internet speeds at each level.

Tier 1: Download = up to 10 mb/s; Upload = up to 1.5 mb/s*
Good for very light Internet surfing and email for one computer. Not optimized for digital phone (VOIP) or streaming video/audio (although these services will work).

Tier 2: Download = up to 20 mb/s; Upload = up to 3 mb/s*
Good for moderate Internet surfing for one or multiple computers. Good for digital phone (VOIP) and streaming video/audio.

Tier 3: Download = up to 30 mb/s; Upload = up to 5 mb/s*
Great for heavy Internet surfing and for businesses with many computers. Great for digital phone (VOIP), online gaming and streaming video/audio.

* Actual Internet speeds may vary based on current Internet conditions.
 

City Pricing:

Cable Modem Residential Commercial Non-Profit
Tier 1 $24.95 $42.95 $24.95
Tier 2 $36.00 $58.95 $36.00
Tier 3 $54.00 $95.95 $54.00

 * Note: All Pricing is per month

Township Pricing:

Cable Modem Residential Commercial Non-Profit
Tier 1 $26.50 $42.95 $24.95
Tier 2 $38.00 $58.95 $36.00
Tier 3 $57.00 $95.95 $54.00

 * Note: All Pricing is per month

Direct fiber connections are also available to businesses, please call us at: 330-335-2880 for more information.
 

Equipment and Recommendations

City Pricing

Equipment Residential Commercial Non-Profit
Cable Modem $7.00 $9.00 $7.00
Cable Modem + Wireless Router $10.00 $13.00 $10.00

  * Note: All Pricing is per month

Township Pricing

Equipment Residential Commercial Non-Profit
Cable Modem $9.00 $9.00 $7.00
Cable Modem + Wireless Router $13.00 $13.00 $10.00

  * Note: All Pricing is per month

 

Certified Current Cable Modems

** These cable modems are supported and recommended for the best Internet experience

DOCSIS 3 Cable Modems:
Motorola SurfBoard SB6120, SB6121, SB6141, SB6183

 

Certified Current Wireless Routers
** These wireless routers are supported and recommended for the best Internet experience

Asus RTN65U
Linksys WRT1200AC
Linksys WRT1900AC


Supported Legacy Wireless Routers
** These wireless routers are supported, but are not capable of the highest current processing power

Cisco/Linksys E2000, E2500

 

Bundle and Save!

Who doesn’t love a good deal? CityLink customers can reduce their monthly bill and even pocket a few bucks by combining multiple services into one account.

Bundling your cable and VOIP (phone) services with CityLink Internet qualifies you for a monthly discount off your total bill, depending on which Internet plan you choose: 5% off for Tier 1, 10% off for Tier 2, and 15% off Tier 3 (details above). Use our rate calculator to estimate your bill after bundling.

Customers who choose a Home Area Network plan by combining our new Home Energy option with any two additional services will receive a $150 credit toward their Home Energy bill, a $10 credit each month from June to September ($40 total), an additional $25 credit just for signing up, and a free programmable thermostat or in-home display. To learn the benefits of our Home Energy plan, click here.